The arrival of software-as-a-service (SaaS) has revolutionised the way that enterprises manage their IT infrastructure. SaaS is a new economy that is rapidly marginalising the value of traditional software. Legacy software applications are associated with significant upfront costs, while upgrade and maintenance multiply those initial acquisition costs.
Although traditional software can be customised to suit the needs of individual enterprises, the disadvantages that upgrades of legacy software can be extremely costly and resource-intensive tasks resulting in the enterprise being forced to refrain from customizing their applications. They are then stuck with the legacy software’s predetermined configurations.
The above problems had resulted in stagnation in the legacy systems which in turn slowed down the efficiency and growth of the companies that used them forcing many of them to look at cloud infrastructure as a solution.
The results have been staggering as Cloud Based technology grew from a turnover of £30 billion in 2012 to £75 billion in 2014 for cloud based business process services, applications, applications infrastructure, and system infrastructure. SaaS is currently leading the field in customer relation systems and enterprise resource planning systems.
While SaaS has strong presence in the above it is expected that it will expand into new vertical markets like business intelligence, business processes and Industry verticals like enterprise resource planning that includes Case Management, Billing, Payroll, and Transactional Processing.
The advice from the experts is that any company that has Case Management, Billing, Payroll, and Transactional Processing as part of their function they must make use of SaaS.